I've been building this obtuse Coda tool called CAREERing to help employers and workers better define their work needs. In pursuit of deeper understanding, I contacted a recruiter and ran a discovery session to understand the business.

Following our call, I prepared this process map in Miro, starting with the people (agents) involved, then thinking through the process steps. I developed an initial list of opportunities based on principles of organizational learning, complexity, community, and adaptive process design. Following that, I did some work with ChatGPT to expand my opportunities list.

This wasn't a client engagement. Rather it was my attempt to better understand the space.